Shipping & Returns

Return Policy

Our customer satisfaction is a priority to us. If your purchase is an incorrect fit, colour, style or not to your satisfaction, you may return it altogether or exchange it for another size or colour.

Please contact us by email at: sales@victoriasaddlery.com or by telephone at: Toll free: 1 866 475 6766, Local: 250 544 4942 if you have any questions, concerns or would like to return an item.

All returns must be returned in new condition with its original tag. Items that are damaged, altered, worn or have been laundered will not be accepted.

Returns and exchanges

We accept returns within 30 days of purchase. All returns must be returned in new condition with its original tag. Items that are damaged, altered, worn or have been laundered will not be accepted. The customer is responsible for all shipping/handling charges on returns or exchanges. Please let us know if you would prefer a store credit over a refund. We recommend insuring your package/s, as we will not be held responsible for lost returns in transit or returns that arrive damaged in transit.

Please note: All sale items are final sale and will not be accepted for an exchange or refund.

The following items cannot be returned for a refund: 

  • Helmets 
  • Bits 
  • Sale Items 
  • Products (sprays, shampoos, etc) 
  • Damaged Products

Please make sure any horse or dog blankets are returned clean, unused and undamaged.

Returns and exchanges can be mailed to: 2200 Keating Crossing Rd, Saanichton, BC V8M 2A6

Shipping

  • Shipping charges are calculated at check out
  • International customers will be responsible for any import charges or duty incurred at the border
  • Shipping charges are not refundable on returns
  • All packages are mailed through Canada Post
  • Free local pickup available for those who can pickup in store